Letters

Write to the lodge

Every letter gets a human answer within two business days. The right subject line finds the right desk on arrival:

Matter	Subject line	Address
Corrections & editorial	CORRECTION	[email protected]
Privacy — access, deletion, questions	PRIVACY	[email protected]
Partnerships	PARTNERSHIP	[email protected]
Complaints	COMPLAINT	[email protected]

By post: Rough Odds, 1900 South Highway Dr SE, Redcliff, Alberta, T0J 2P0, Canada.

By phone: (403) 548-3536 for editorial and general enquiries. We can't help with any casino account, bet, bonus or withdrawal — those live with the operator.

If the matter can't wait for the mail

When gambling itself is the trouble, skip our inbox entirely — the help on Safer Play answers now, free and in confidence, in every province. Start there; write to us later if we can still help.

About casino accounts

We can't see into your 888, TonyBet or Betty accounts and can't move bets, bonuses or withdrawals on anyone's behalf. Each casino runs its own support through its website — contact the operator directly for anything tied to your account.